1st Line Support Technician


Ellen Codling

Salary from



East London




Share this

Role: 1st Line Support Technician

Salary: £25k – £27k

Location: 5 days per week on site – London, EW1

Are you an experienced 1st Line Support Technician / IT Helpdesk Analyst, with previous experience working with Active Directory & great communication skills both written and verbal?

This is an exciting new opportunity that will allow you to grow and progress further within the world of IT.

Responsibilities / Technologies:

  • Capability of working independently, remotely, and confidently on a wide range of products
  • Good all-round understanding of hardware maintenance/break-fix
  • Active Directory


  • Previous 1′ Line Support / IT Helpdesk/ IT Technician experience
  • Excellent Communication skills (verbal and written)
  • Punctual, reliable, and well presented
  • Passionate, professional, with a ‘can-do’ attitude at all times
  • Willing and able to deal with problem situations on a daily basis
  • Communicates honestly, openly, and consistently well showing attention to detail and
  • remaining calm and patient when under pressure
  • Outstanding Time Management and Organisational skills


  • Previous 2nd Line Support experience
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Network+
  • ITIL Foundation

Search Terms: 1st Line Support, IT Helpdesk, Active Directory, Communication, Verbal, Written, CompTIA A+, CompTIA Server+, CompTIA Network+, ITIL Foundation, MCDST, CCENT.

If you wish to apply for this position, please email us at apply@som-3.com