2nd Line Support Technician

Employer

Henry McDonald

Salary from

£30000

Location

London

Wimbledon

Industry

IT

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Role: IT Support Technician (2nd Line)

Salary: £35,000

Location: Wimbledon, London

Start: ASAP

Responsibilities

  • 2nd Line Support for all end clients
  • Hardware Support including Installations, moves and changes
  • Desktop Support
  • VC Support
  • End User Training
  • Assist PC Engineering with Testing and Remediating Break-Fix Issues
  • Maintain spare hardware, loaner hardware and spare parts in a secure location provided.
  • Software support for
  • Patch Management
  • Software Installation
  • Software Upgrades
  • Antivirus
  • Hardware break-fix service
  • Desktop/Laptops
  • Printers
  • UPS
  • Servers
  • Videoconference
  • Switches
  • Routers

Experience required

  • Experience of 2nd Line Support or strong 1st Line experience
  • Understanding of Business processes and compliance
  • Strong communication skills
  • Experience with Office 365
  • Good All-round understanding of hardware maintenance/ break fix

If you wish to apply for this position, please email us at apply@som-3.com