Emerging Issues Specialist


Henry McDonald

Salary from



City of London




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Role: Emerging Issues Specialist

Salary: £46,000

Location: Aldgate (Hybrid 40% in office per Month)

Length of Contract: 12 Month FTC (May become perm)


  • Resolve new Thematics and deliver customer focussed processes into our processing teams.
  • Accurate technical and process guidance provided to partner
  • Accurate processing of claims to support new Thematic processes
  • Effective training delivered
  • Value for Money benefits delivered (either hard cost savings or non-financial benefits such as risk reduction or improved customer experience)
  • Investigate and prepare response to thematic issues, ensuring that issues resolved effectively within agreed timeframes
  • Ensure good governance of all tasks, including delivering detailed plans for resolution together with progress updates on target completion dates
  • Collect and analyse relevant data and assess information, solutions and processing on which you can make appropriate decisions to supporting the implementation of data into Operations
  • Process claims and gain claim processing understanding in order to effectively build better thematic processes
  • Enable partner to deliver services in accordance with rules and policies; including visiting the partner, running surgeries, and delivering training
  • Provide technical support and guidance to partners, applying knowledge and experience of Scheme rules and policies for different product types
  • Create and keep processes and procedures up to date and accessible to other users, maintaining security and version control
  • Contribute to default and contingency planning activities as required
  • Support the delivery of specific deposits activity as required
  • Identifies and resolves specific technical / legal / policy issues, liaising with colleagues outside the team as required
  • Ensure good governance of claims in place for effective reporting
  • Ensure risks to delivery are identified and effectively managed

Experience Required

  • Experience with Financial investigation
  • Experience from either a Pensions or Investment background

If you wish to apply for this position, please email us at apply@som-3.com