Field Engineer

Role: Field Service Engineer (Desktop / PC / Laptop /EPOS / Server)

Location: Based from home in the Newcastle Upon Tyne area visiting client sites daily

Salary: £27-29k + New Hybrid Car + Fuel Card + Mobile, Laptop + iPad +On-Call (1 week in 5 worth £3200 + Overtime. Package worth £40k+!!

Benefits: Pension 5% Matched, after 3 years goes up to 7% Matched, Sickness cover 4 weeks full pay, Then 4 weeks half-pay + Comprehensive Soft Benefits package

Do you have Field Experience and and appetite to learn new skills? Our client is a large and established market leader in the IT MSP space. They require several IT Field Service Engineers in the Newcastle Upon Tyne, Tyne & Wear, Northumberland area.

To be successful in this role you must have a full UK drivers licence with less than 6 points and be happy travelling to client sites in the Newcastle Upon Tyne area daily. You must have field service experience and be skilled in hardware break/fix of Laptops & Servers to system board level. Ideally you will have one or more vendor certifications from HP, IBM, Lenovo or Dell. Calls range from on-site swap outs of Laptops and Desktops to HW Break/fix of EPOS, Printers, Scanners and to a lesser degree Networks.

You must be able to work on your own and carry out on-site troubleshooting on a variety of products in a software or hardware environment whilst providing excellent customer service.

Roles + Responsibilities:

• Able to operate independently and remotely as on-site troubleshooting on a variety of products in a software or hardware environment is essential.
• Skilled at setting up, maintaining, and supporting server, desktop and/or EPOS environments.
• Able to connect to and install client software on a variety of networking systems at different customer sites
• The capacity to adhere to safety and ESD measures and to follow written protocols.
• Have effective problem-solving skills and the flexibility to adapt and pick up new skills as you go.
• Create, cultivate, and uphold respectful working relationships with all internal Teams for call control and tech vetting.
• Verify all contractual, procedural, and process requirements are being adhered to.
• Provide the highest standard of customer service and assistance to all clients.
• Complete all paperwork (Customer Check sheets, Field Service Call Reports etc.) in accordance with SLA deadlines.
• Be assertive in working with call allocators to make sure SLAs are satisfied as cheaply as possible

Essential Skills/ Experience:

• Excellent communication skills
• Multi Manufacturer PC/Laptop & Server Hardware Break Fix skills to system board level.
• Customer facing IT industry experience.
• Excellent Time management skills.
• Team Player
• Awareness of ITIL methodologies and best practice.
• Previous employment in a similar role is ideal
• Keep up with any necessary Manufacturer Server Accreditations.
• Possess great functional knowledge of server/PC architecture, Windows operating systems, break-fix, printer, laptop, and EPOS troubleshooting.
• Able to work on a variety of goods autonomously.
• Outstanding organizational and customer service abilities.
• Capable of handling pressure.
• Capable of upholding a consistently high level of professionalism and quality.
• Uphold fantastic client connections.

Preferred:

• Recognized accreditations, i.e. HP/IBM/Dell. Server and/or Desktop/Laptop
• Possess great functional knowledge of server/PC architecture, Windows operating systems, break-fix, printer, and EPOS troubleshooting.

Search Terms: Field Engineer, Field Service Engineer, Senior Service Engineer, Senior Field service Engineer, Senior Field Engineer, HP, IBM, Dell, Lenovo, Server, IT, PC Architecture, Windows Operating Systems, EPOS troubleshooting, Troubleshooting, Break-fix, EPOS Systems, EPOS Environment