IT Field Engineer

Role: IT Field Engineer

Package Value: £33-35k (£24k base + £5k on-call, hybrid car, fuel card, mobile phone, laptop, benefits & certified training!!

Location: From home in the Belfast, Northern Ireland area

If you are an experienced IT Engineer / IT Field Engineer specialising in Hardware Break-Fix, Troubleshooting, EPOS, Desktops, Laptops and Printers then this could be the role for you!

Looking for a highly enthusiastic, approachable, and self-motivated IT Engineer – someone who is willing to travel around Belfast covering a wide range of customer sites.

Required:

• Full UK Driving Licence Required
• Hardware break-fix
• Desktop support
• PC / Laptops
• Printers
• EPOS – Electronic Point Of Sales
• Windows Operating Systems

Responsibilities:

• Work independently and remotely, performing on site troubleshooting on a wide range of products in a software or hardware environment.
• Installation, configuration, and support of Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK.
• Be able to demonstrate strong problem-solving techniques with the ability to adapt and learn on the job.
• Ensure process, procedural and contractual agreements are being followed correctly.
• Complete documentation including Field Service Call reports and Customer Check sheets and ensure these are returned within SLA timescales.
• Have solid understanding of customers SLA requirements and use initiative to ensure the expectation is met and exceeded.

Desirable:

• Manufacturer recognised accreditations: HP/IBM/DELL.

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