IT Support Engineer (Site Engineer)


Katia Lychkovakha

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As a Site Engineer, your focus will be on providing technical support for the End User Technology environment involving desktop computing and corporate IT services (e.g. telephony, email, AD, etc.) within our IT Service delivery team.


  • Deliver On-Site services for a CDW client. Providing technical support for the End User Technology environment involving desktop computing and corporate IT services.
  • Capable of working independently and remotely on a wide range of products. Required to perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
  • Ability to follow documented procedures provided by either CDW or Customers. Ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.
  • Committed to own personal development. Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with my own personal ambitions and organisational needs.


  • Hardware support
  • PC and Laptop imaging
  • Helpdesk / Welcome desk
  • Desktop support
  • VC Support
  • Printer support
  • Installations, move and changes
  • 1st / 2nd line support roles



  • Education – GCSE or equivalent.
  • Technical – CDW L1 / L2

Typical Certifications:

  • CompTIA A+
  • CompTIA Server +
  • CompTIA Network +
  • ITIL Foundation

Experience and Skills

  • Understanding the importance of business processes and compliance
  • Experience working on a 2nd line service desk
  • Excellent communication skills (verbal and written)
  • Excellent Time management and Organisational skills.
  • Flexibility – nationwide travel may be required.
  • A good theoretical and practical approach to diagnosing problems.
  • Ability to work independently on a wide range of products.
  • Microsoft Office knowledge – Word, Excel and Outlook
  • Customer support skills
  • Experience of user move and changes
  • Good all-round understanding of hardware maintenance/break-fix


  • Punctual, reliable and well presented
  • Good organisation skills & time management
  • Passionate, professional, with a ‘can-do’ attitude at all times
  • Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement, experience and common sense
  • Able to build productive working relationships with local and remote personnel based on respect and good rapport
  • Communicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure
  • Possesses the physical stamina, drive, and perseverance to handle pressure well
  • Willing and able to deal with problem situations on a daily basis
  • Full and Clean UK Drivers Licence


  • Salary 28K – 33K per annum,
  • Pension enrolment,
  • Personal insurance:
    • medical,
    • dental,
    • travel,
    • life,
  • Cycle to work scheme,
  • Coworker Share Purchase Plan and many more.

If you wish to apply for this position, please email us at