IT Support / System Administrator


Chris Finch

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  • Role – IT Support / System Administrator
  • Location – Swindon
  • Salary – £28-30k base plus 22 days holiday and pension
  • Start – ASAP

The purpose of the job is to…

Be responsible for maintaining and growing the core infrastructure.

Providing a 1st class service to the business and partners.

Main Responsibilities

  • The installation, Configuration, operation, provisioning and maintenance of our applications, services and infrastructure hosted in Azure and locally
  • The installation, configuration, support for our applications and services for our clients
  • The installation, Configuration, operation, provisioning and maintenance of our development/staging infrastructure
  • Support and administer our Office 365 Environment, and Active Directory
  • Maintain Virtual Server (Hyper-v) environment
  • Working with our Developers to test and deploy updates
  • Responding and maintaining Helpdesk. Dealing with all levels of support.
  • Designing and running proactive monitoring for all production systems to prevent problems before they occur.
  • Maintaining regular backups or production systems and servers
  • Writing, periodically testing, and restoring data and services to ensure effective procedures.
  • Daily System Checks
  • Ensuring user access to server and applications environments is tightly controlled
  • Helping the business to work towards ISO 27001, GDPR and maintain these standards
  • Ensuring systems are regularly patched, access audited and personal information is stored appropriately
  • Contributing ideas and suggestions to improve ways of working, both in your role and in the wider business
  • Being part of the on-call rota providing continued support for our colleagues and partners around the world to offer 24×7 support to maintain the smooth running of our platform and our core infrastructure
  • Creating and maintaining IT Documentation for IT procedures, Technical Guides and user guides
  • Change control
  • New starter and leaver administration
  • Systems auditing and maintenance
  • Supporting Customers integrations and order flows
  • Assisting with Ad-Hoc projects for the business

Competences required (education, training, skills, experience.)

  • IT related Degree or relevant work experience/qualifications – 2 plus years
  • Knowledge of Windows servers and network equipment
  • Good working knowledge and experience with Azure
  • Experience administering Office 365
  • Analysis and problem solving skills
  • Desire to learn new skills and systems
  • Strong communication skills and effectively explain technical issues
  • MS SQL administration
  • IIS Web administration
  • High Customer/End User service
  • Good communication both written and verbal
  • Ability to manage own workload and multitask.

If you wish to apply for this position, please email us at