IT Support Technician (1st Line)

Employer

Henry McDonald

Salary from

£20000

Location

London

Wimbledon

Industry

IT

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Role: 1st Line Support Technician

Salary: £25k

Location: London

Start: ASAP

Responsibilities

  • Deliver onsite service and provide technical support to end users involving Desktop computing and corporate IT Services
  • Follow documented procedures and respond to changes in procedures.
  • Logging calls on behalf of users
  • Providing 1st line technical assistance
  • Providing both onside and remote support
  • Maintaining Service Level targets
  • Installation of software and hardware

Previous Experience

  • Experience working on a 1st Line service desk
  • Experience with Office 365 support
  • Customer service

Qualifications (Ideal not required)

  • Education- GSCE or Equivalent in ICT
  • CompTIA A+
  • CompTIA Server +
  • CompTIA Network +
  • ITIL Foundation
  • MCDST
  • CCENT

Key Search Terms: IT Support, 1st Line, Hardware, Software, Remote Support, Desktop,

If you wish to apply for this position, please email us at apply@som-3.com