L2 Onsite Engineer – Prysmian Cables – Middlesbrough

Job: On-site 2^nd Line Support Engineer (12-month rolling FTC)

Salary: £32k + Benefits Package. Overtime, Training & Certification

Location: On-site, Middlesbrough TS2 – Parking available

Hours: Mon-Fri 9:00am – 5:30pm with occasional overtime offered

Eligibility: Must be able to live and work in the UK without Visa sponsorship or restrictions

Benefits: Pension 5% matched, after 3 years goes up to 7% matched, sickness cover 4 weeks full pay then 4 weeks half pay, Life assurance, Dental insurance, PMI + Comprehensive soft benefits package

Are you an experienced 2^nd Line Support Engineer with On-site technical support experience looking for your next opportunity with a well known MSP? You must be well presented with excellent communication skills and a ‘can-do’ attitude who enjoys helping end users resolve issues. You must also be process driven.

Responsibilities:

• Varied on-site IT Support for the End User Technology environment, which includes desktop computing and corporate IT services.
• Basic hardware support, PC and laptop imaging, Helpdesk, Desktop support, VC support, Printer support, Installations, moves and changes, and 1st / 2nd line support.
• Ability to work independently and remotely on a variety of products; required to execute on-site installations and troubleshooting on a variety of products in a software or hardware environment.
• The ability to follow documented procedures provided by the company or customer; the ability to respond to changes in processes even when documentation has not been updated.
• Ability to adjust procedures and documents as needed for the benefit of the team as a whole.
• Dedicated to personal development; actively participates in management appraisals and training. Seeking opportunities to expand and enhance skill sets in accordance with personal goals and organisational requirements.
• Broad knowledge of hardware maintenance and repair
• A sound theoretical and practical approach to problem diagnosis capability to work independently on a variety of products

Skills/Experience:

• Ability to demonstrate skills and expertise in a varied technology areas. PC & Laptop Support, Application Support, Active Directory Administration, MDM/Intune, Imaging, Installs, moves adds and changes, basic IT project work
• Certifications from a college, university, or professional organization
• Ideally some/all of the following: CompTIA A+/N+, MCDST, and ITIL Foundation v4 certifications
• Possess or interest in studying for one or more of the following certifications: ACA; MCSA; CCNA; VTSP.
• A genuine ‘Team Player’ with a positive attitude and effect on others.
• Methodical and quality-conscious, with a first-time right approach to every task.
• Enthusiastic, professional, and always ‘can-do’ attitude
• Communicates truthfully, freely, and consistently, paying close attention to detail and keeping calm and patient under pressure.
• Recognise when it is necessary to seek assistance.
• Works independently or as part of a team to achieve agreed-upon common goals.
• Always be open, honest, and approachable.
• Be adaptable in terms of working hours and location; be willing to travel.
• On time, dependable, and well-presented

Search Terms: 2^nd Line Support, Desktop Support, Application Support, Active Directory, End User Support, Intune, Imaging, MDM, A+, N+, MCDST, Hardware Support