Major Incident Manager


Lacey Bonham

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The Ideal Candidate

You should have ITIL Foundation V3 as a minimum. Your experience in a customer-focused Major Incident Manager role will have already given your insight into issue resolution, stakeholder engagement and customer satisfaction. Bringing experience as a successful high level Major Incident Manager handling incident management in an outsourced managed services MIM function or vendor MIM function. What we also look for, is a positive, can-do attitude, plus an understanding of internal customer business needs. This role can offer you a real chance to be part of a great team, essential to our function; this will allow a successful person to be well regarded with great prospects and growth.

You will be expected to

  • Keeps the customer at the heart of everything you do even when faced with uncertainty and pressure
  • Communicate and/or present effectively to groups including stakeholders at all levels
  • Show a high level of command and control during conference calls with all stakeholders
  • Develop and maintain collaborative working relationships with all stakeholders
  • Probe and identify underlying causes of issues before suggesting solutions
  • Effectively manage or escalate issues and takes full ownership of appropriate follow-up actions
  • Willingly make sacrifices to ensure delivery and to also recognise the sacrifices of other
  • Proactively contribute to team performance

If you wish to apply for this position, please email us at