On-site L2 Engineer (Bristol)


Neil Bryers

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Role: 2nd Line Support / IT Field Engineer (12 month renewable FTC)

Location: Based from Bristol BS2 office and covering other offices in Bristol area

Salary: £28-30k + Hybrid Company Car, Phone, Fuel Card, Laptop + Benefits Package

Hours: Mon-Fri 9-5:30

Eligibility: You must live locally, have a UK drivers licence and be able to work without a visa

Security Clearance: Ideally you will have BPSS, NPPV3 or SC level security clearance, or at least you must be eligible to obtain clearance (UK resident, clear criminal & financial history etc.)

Are you an experienced 1st/2nd Line Support Engineer looking for an exciting opportunity to progress your IT career with a large MSP? In this role you will work on-site supporting customer IT users across multiple sites in and around Bristol. You must be process driven and comfortable following 1st Line and 2nd Line Support BAU procedures and working on ad-hoc projects.

This is a renewable fixed term contract for 12 months that will be renewed at 12 month increments in line with the 5 year customer contract.


  • You will provide on-site basic hardware support
  • PC and Laptop imaging
  • Helpdesk
  • Desktop support
  • Active Directory
  • Handheld Device Support (MDM, Intune)
  • VC Support
  • Printer support
  • Installations
  • Moves, adds & changes
  • 1st / 2nd line support


  • Demonstrable skills and knowledge in the relevant technology areas above
  • College, University or Professional certifications
  • Likely you will already hold one or more of:
    • CompTIA A+/N+; MCDST; ITIL Foundation v4
  • May have, or be studying towards, one or more of:
  • UK Drivers Licence with 6 points or less
  • Current BPSS, NPPV3 or SC level security clearance or eligible to pass required clearance

Search Terms: 1st Line Support, 2nd Line Support, Desktop Support, Field Engineer, PC, Laptop, Mobile Phone, iPad, Intune, MDM, Active Directory, Installation, Configuration, Imaging, Hardware Support, BPSS, NPPV3, SC Clearance

If you wish to apply for this position, please email us at apply@som-3.com