Project & Major Incident Manager


Neil Bryers

Salary from




South Yorkshire



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Role: Project and Major Incident Manager (Managed Print Services)

Location: Remote with occasional visits to Sheffield Data Centre up to once per week

Rate: £250 per day

Term: 12 Month Contract (Inside IR35), with likely extension

Start: ASAP, preference for immediately available candidates

Our client is a Global IT Service Provider supporting an international financial organisation with Managed Print Services. They require a Project and Major Incident Manager to act as a focal point for internal partners and the customer to develop and provide end to end project creation and support for larger projects attached to a Global managed print services contract (MPS). Additionally, you as Project Manager will be the owner for any major incidents.

Ideally you will have experience in a Managed Print Services environment although this is not essential as long as you can demonstrate transferrable skills and experience.


  • To achieve a smooth transition from sales to delivery using known and effective methodologies e.g. Global Method and IT Service Management
  • To manage, coordinate and deliver the agreed MPS solution to the customer
  • Act upon and resolve issues quickly and effectively with internal and external partners
  • To manage expectations to agreed service deliverables
  • To manage the defined MPS deployment budget to ensure cost effective delivery of the project
  • To identify and manage customer and company risks in respect of the MPS deployment project
  • To establish and enable effective communication links between the customer and the MPS deployment parties to facilitate successful deployment of MPS


Major incident handling:

  • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited, and resolved within the agreed timeframes
  • Own and issue all communications during a Major Incident, both internally to company management and to the customer
  • Chairing conference calls with relevant participants including senior management, driving investigation and recovery activity via action plans
  • Ensuring that appropriate internal and vendor / supplier escalation occurs
  • Identifying appropriate timelines and targets for recovery actions, feedback, and communications

Project Management:

  • Project Initiation
  • Delivery Planning
  • Project Deployment
  • Communication Planning
  • Sub-Contractor Management
  • Change Management
  • Project Closure

Skills, Background

  • Operation and customer support experience
  • Project Management experience
  • ITIL Foundation Certification or working towards accreditation (preferred)
  • PMP certification or working towards accreditation (preferred)
  • Prince2 certification or working towards accreditation
  • Risk management skills
  • Change management skills
  • Strong planning skills
  • Communication skills: ability to communicate at highest levels within an organization; employ active listening skills and ability to adjust messages to audience level
  • Negotiation skills
  • Problem-solving skills (proactive, reactive, and creative)
  • Experience working with delivery partners and subcontractors
  • Customer relationship skills
  • Relationship Development
  • Fluent in English


  • Degree qualified
  • Broad knowledge of vendor hardware and software
  • Effective presentation skills (speaking effectively, adjusting messages to audience level)
  • Business/technical analysis skills. Technical awareness and ability to interpret and translate technical documentation and conversations
  • A strong track record in Project Management gained through significant proven experience of managing complex IT projects, with recognized Project Certifications (e.g. PMP, PMI, Prince2)
  • Ability to work under pressure and remain calm

Search terms, project manager, incident manager, mps, managed print services, ITIL, Prince2

If you wish to apply for this position, please email us at