Provisioning Assistant

Role: Provisioning Assistant

Benefits: Up to £24,500 + more

Location: Manchester (Hybrid)

Job Purpose:

As a member of the provisioning team, your role entails processing new orders for a diverse range of products, sourcing necessary equipment, and handling provisioning tasks through our partner networks.

Principal Responsibilities/Duties:

• Evaluate the ‘best price’ before procuring equipment from our suppliers.
• Generate purchase order numbers using our procurement system.
• Place orders for equipment required for customer orders and internal needs.
• Collaborate with other departments to ensure timely equipment orders.
• Monitor equipment orders and confirm successful deliveries.
• Coordinate the return of unwanted, unused, or faulty equipment.
• Maintain effective communication with our suppliers and their escalation teams to meet service delivery deadlines.
• Respond to phone calls within specified timeframes and achieve call targets.
• Follow up and manage all orders, including escalations, in a timely manner.
• Complete all pending tasks by the end of the day and provide necessary handovers for colleagues.
• Keep the Provisioning Manager informed about escalated provisioning orders and potential issues.

Essential Skills:

• Demonstrated composure and organisation for effective workload management.
• Attention to detail, especially when dealing with customer requirements.
• Strong communication skills, both verbal and written.
• Polished telephone etiquette.
• Proficiency in accurate numeracy, written communication, and data entry.
• Quick and logical problem-solving abilities.
• Customer service orientation.
• Actively contribute to team efficiency and cohesion.
• Ability to work collaboratively and manage time effectively for the team’s benefit.
• Proficiency in software applications such as MS Excel (for data handling) and MS Word (for procedure and manual documentation).

Desired Skills:

• Previous experience in an IT/Telco support managed services environment.
• Familiarity with Gamma and Mitel systems.