Role: Provisioning Assistant
Benefits: Up to £24,500 + more
Location: Manchester (Hybrid)
As a member of the provisioning team, your role entails processing new orders for a diverse range of products, sourcing necessary equipment, and handling provisioning tasks through our partner networks.
- Evaluate the ‘best price’ before procuring equipment from our suppliers.
- Generate purchase order numbers using our procurement system.
- Place orders for equipment required for customer orders and internal needs.
- Collaborate with other departments to ensure timely equipment orders.
- Monitor equipment orders and confirm successful deliveries.
- Coordinate the return of unwanted, unused, or faulty equipment.
- Maintain effective communication with our suppliers and their escalation teams to meet service delivery deadlines.
- Respond to phone calls within specified timeframes and achieve call targets.
- Follow up and manage all orders, including escalations, in a timely manner.
- Complete all pending tasks by the end of the day and provide necessary handovers for colleagues.
- Keep the Provisioning Manager informed about escalated provisioning orders and potential issues.
- Demonstrated composure and organisation for effective workload management.
- Attention to detail, especially when dealing with customer requirements.
- Strong communication skills, both verbal and written.
- Polished telephone etiquette.
- Proficiency in accurate numeracy, written communication, and data entry.
- Quick and logical problem-solving abilities.
- Customer service orientation.
- Actively contribute to team efficiency and cohesion.
- Ability to work collaboratively and manage time effectively for the team’s benefit.
- Proficiency in software applications such as MS Excel (for data handling) and MS Word (for procedure and manual documentation).
- Previous experience in an IT/Telco support managed services environment.
- Familiarity with Gamma and Mitel systems.
If you wish to apply for this position, please email us at email@example.com