Senior Field Service Engineer


Amelia Crompton

Salary from




Richmond upon Thames



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Role: Field Service Engineer (Desktop / PC / EPOS / Server)

Location: Based from home in the West London area visiting client sites daily

Salary: £27-29k + Hybrid Car + Fuel Card + Mobile, Laptop + iPad +On-Call (1 week in 5 worth £3200 + Overtime. Package worth £40k+!!

Benefits: Pension 5% Matched, after 3 years goes up to 7% Matched, Sickness cover 4 weeks full pay, Then 4 weeks half-pay + Comprehensive Soft Benefits package

Do you have Field Experience and and appetite to learn new skills? Our client is a large and established market leader in the IT MSP space. They require several IT Field Service Engineers in West London, Midlands & Glasgow.

To be successful in this role you must have a full UK drivers licence with less than 6 points and be happy travelling to client sites in the West London area daily. Ideally you will have field service experience and be skilled in hardware break/fix with at least one vendor certification from HP, IBM, Lenovo or Dell. Calls range from on-site swap outs of Laptops and Desktops to HW Break/fix of EPOS, Printers, Scanners and to a lesser degree Networks. For more Senior candidates there is also Server & Storage work.

You must be able to work on your own and carry out on-site troubleshooting on a variety of products in a software or hardware environment whilst providing excellent customer service.

Roles + Responsibilities:

  • Able to operate independently and remotely as on-site troubleshooting on a variety of products in a software or hardware environment is essential.
  • Skilled at setting up, maintaining, and supporting server, desktop and/or EPOS environments.
  • Able to connect to and install client software on a variety of networking systems at different customer sites
  • The capacity to adhere to safety and ESD measures and to follow written protocols.
  • Have ffective problem-solving skills and the flexibility to adapt and pick up new skills as you go.
  • Create, cultivate, and uphold respectful working relationships with all internal Teams for call control and tech vetting.
  • Verify all contractual, procedural, and process requirements are being adhered to.
  • Provide the highest standard of customer service and assistance to all clients.
  • Complete all paperwork (Customer Check sheets, Field Service Call Reports etc.) in accordance with SLA deadlines.
  • Be assertive in working with call allocators to make sure SLAs are satisfied as cheaply as possible

Essential Skills/ Experience:

  • Excellent communication skills
  • Manufacturer recognized accreditations, I.E. HP/IBM/Dell. Server and/or Desktop.
  • Customer facing IT industry experience.
  • Excellent Time management skills.
  • Team Player
  • Awareness of ITIL methodologies and best practice.
  • Previous employment in a similar role is ideal
  • Keep up with any necessary Manufacturer Server Accreditations.
  • Possess great functional knowledge of server/PC architecture, Windows operating systems, break-fix, printer, laptop, and EPOS troubleshooting.
  • Able to work on a variety of goods autonomously.
  • Outstanding organizational and customer service abilities.
  • Capable of handling pressure.
  • Capable of upholding a consistently high level of professionalism and quality.
  • Uphold fantastic client connections.

Search Terms: Field Engineer, Field Service Engineer, Senior Service Engineer, Senior Field service Engineer, Senior Field Engineer, HP, IBM, Dell, Lenovo, Server, IT, PC Architecture, Windows Operating Systems, EPOS troubleshooting, Troubleshooting, Break-fix, EPOS Systems, EPOS Environment

If you wish to apply for this position, please email us at