Service Delivery Lead


Laura Monument

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Service Delivery Lead

Are you an experienced Service Delivery Analyst looking for more responsibility around technical support and service delivery? Do you have a mix of hands on technical skills and excellent customer services skills?
Due to growth we are looking for a Lead Service Delivery Analyst / Engineer to join a busy team supporting a user based of 250. You will be responsible for the support and delivery of IT services across the departments and users – this will include:
* 1st / 2nd line support of the windows server / exchange / desktop environment
* Build / install PCs, printers, laptops etc
* Manage the fault resolution process
* Delivery of infrastructure upgrades and maintenance via 3rd party suppliers
* Change and release management

You will be an experienced ITIL certified Service Delivery Analyst with excellent technical support skills in Windows Desktop, Server, Active Directory, Exchange. You will have strong understanding around Cloud based infrastructures – Azure, O365, specifically usage and administration. You will be ITIL certified and have practical experience

If you wish to apply for this position, please email us at