Service Delivery Manager


Scott Beattie

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Role: Service Delivery Manager

Location: Hybrid working model

Salary: £45,000- £65,000 (DOE)

Som3 recruitment are working very closely with an exciting growth company that help brands grow by connecting people at the point of consideration and buying. They help retailers and commerce platforms to connect with customers the right way creating better performance and greater business results.

As an award winning agency, they are looking for an experience Service Delivery Manager to make marketing and advertising between retailers and brands better.


  • £500 fund towards training of your choice
  • Hybrid/ remote working
  • Life Assurance 4x base salary
  • 10% discretionary bonus scheme
  • Discounts across a number of retailers
  • Season ticket and deposit loan schemes
  • Early Friday finish
  • Quarterly wellbeing weeks
  • Birthday buddy to celebrate your birthday off
  • Fund towards your personal development, wellbeing and happiness

Key Responsibilities:

  • Full responsibility of the planning and project execution of the IT team as well as organising them to follow an ITIL based service
  • Responsible for people management and training the team to follow the industry’s best practices whilst reviewing team performance against forecast via KPI- based reporting
  • Providing a strategic direction that follow the companies vision/ direction and being part of the full project life cycle from risk, evaluation to implementation.
  • Recommend solutions that will help with business growth, liaising with stakeholders and managing requirements.
  • Provide excellent service such as procurement, setup and maintenance of individual hardware, maintenance of office systems, oversee cloud environments, Oversee IT security and create annual budgets.


  • Ability to document and facilitate the transition to an ITIL- based workflow for the IT team
  • Strong IT and Infrastructure library skills with previous professional experience running an ITIL- based team.
  • Strong leadership skills, decision making skills and resource management skills.
  • ITIL certification (desirable)

According to a ‘ Best Company Survey’, they were voted with 3 stars so why wouldn’t you want to be part of this exciting team.

For more information contact som3 recruitment directly or just ‘Apply’

KEYWORDS: Service Delivery Manager| Marketing | Brand | ITIL

If you wish to apply for this position, please email us at