Service Design Analyst

Employer

Ellen Codling

Salary from

£35000

Location

Chatham

Kent

Industry

IT

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Role: Service Design Analyst

Salary: £35k – £45k + 15% bonus scheme

Benefits: Bonus, Pension (enhanced), Life Insurance, Private Medical Insurance & more!

Location: Chatham, Kent – Hybrid (3 days on-site)

Working with the Service Design Team, you will ensure that new/upgraded services, systems, and infrastructure receive a comprehensive Service Design incorporating processes, support, reporting and service capabilities.

You will also be involved in defining and developing the service standards and maturing the overall Service Design process.

Required:

  • ITIL 3 Foundation Level or above
  • GSCE/GCE qualifications in both Maths & English
  • Equivalent of 1 year’s previous Service Design or equivalent experience
  • Excellent written, verbal and presentation skills
  • Excellent time management and evaluation of priorities to cope with concurrent demands and delivery timelines

Responsibilities:

  • Manage Service Design activities for the assigned portfolio end-to-end
  • Work with Project Managers to agree the scope of new Service Design tasks – offering support and guidance throughout the process
  • Ensure that support models are agreed for all new IT services, including close liaison with internal department/teams & any third parties
  • Complete all required reporting for your Service Design activities
  • Define and agree a suitable warranty period with Change Management for all new Service Designs – attend warranty meetings keeping Senior Management up to date with any progress/issues
  • Keep up-to-date records of the progress of Service Design activities in ServiceNow and ensure that timesheets are completed weekly
  • For new IT Services, prepare and formally handover a draft ‘Continual Service Improvement’ plan to the relevant IT Service Owner
  • Work closely with the IT Problem Manager to ensure that all known errors/problems have been documented and raised appropriately
  • Work closely with the IT Risk team to ensure that any known risks have been captured
  • Undertake a formal Operational Readiness review for each new Service Design
  • Work closely with the Business Readiness team to ensure that all required end-user onboarding activities have been completed successfully
  • Work with the wider IT Service Management team to ensure that all necessary ITSM activities have been completed
  • Work with the IT Knowledge & Communication Lead to help design tailored documentation for the supported systems where appropriate

Desirable:

  • Understanding of the regulatory requirements of the financial services industry
  • Knowledge of financial processes / associated regulatory requirements
  • Knowledge of Data Governance regulations and principles

If you wish to apply for this position, please email us at apply@som-3.com