Service Designer


Laura Monument

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Service Designer


Outside IR35

Experienced Service Designer needed for a key project within the NHS

As part of a large digital team you will be responsible for the design of services working to GDS frameworks. You will work with key stakeholders, understand the current and future service needs, breaking down the service in to components.

  • Analyse failure within services and identify root causes for that failure
  • Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service – both digital and process based
  • Create and rapidly iterate service prototypes
  • Identify and design new cross government service patterns and standards
  • Mapping the service experiences of users and defining how organisations need to change what and how they deliver so it’s more effective
  • Working closely with user researchers to define and communicate people’s needs will help set direction and embed good practice within teams

You will be an experienced Service Designer with experience in government projects including experienced with GDS frameworks. NHS experience would be ideal!

If you wish to apply for this position, please email us at