Service Designer


Chris Finch

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  • Role – Service Designer
  • Location – Remote plus small travel
  • Salary Banding is from £33k-45k base + benefits

Job Overview:

The role of Service Designer sits within Architecture, Design and Technology services and forms part of our capability to support the creation of sustainable whole services, that deliver the right experiences for our colleagues and customers across our business and operational services.

As a Service Designer you will be responsible for supporting a range of projects to provide and assure service designs which are not limited to just the IT part, as well identifying, and building our own groups capabilities, service offerings that enable to set the direction for the design of services.

Key Accountabilities

Take responsibility for production of whole service design products for the benefit of one or more business areas with limited supervision by a Lead or Senior Designer

Manage engagement with colleagues and other stakeholders to undertake the development of people centric end to end processes, operational regimes, and organisational design. Enabling new ways of working that are aligned with industry best practise and COTS tool sets best able to support service delivery.

Be an active member of our design group, taking the lead on a variety of group and enterprise initiatives to establish and market our service suite and support our drive to put experience at the heart of what we do.

Manage and develop a number of group design capability areas, setting their direction and supporting your peers in their adoptions.

Builds an understanding of relevant strategy areas and empathy with appropriate technology users to enable an understanding of users’ needs, their habits, and the different ways in which they interact with technology to provide a better service.

If you wish to apply for this position, please email us at