Technical Engineer (Field)

Position: Technical Engineer (Field)

Location: Surrey, Kent, Essex, Buckinghamshire or London

Benefits: £27,000 – £35,000 + Benefits

My client is a long-standing telecommunications company that provide a range of services for their 25,000+ customers across a variety of industries. They are currently on the lookout for a field technical engineer in order to scale the IT team and to provide efficient support and installations for customers onsite.

Responsibilities

• Provide maintenance work on customers IT services updating case management and field service tools with work undertaken and completed.
• Provide installation and configuration services for a wide range of IT solutions.
• Provide high quality customer experience in relation to the installation or maintenance of a customer’s IT or Telephony services.
• Provide support for colleagues where required.
• Coordinate with the project management teams, 3rd Line Engineers and Service Desk Engineers on a regular basis.
• Audit and document client infrastructure.
• Support the delivery of small, medium, and large projects.
• Complete field fault visits to repair time-critical service or hardware failures.
• Work efficiently with the account management and service departments to manage projects.

Essential Skills

• Prior experience in an IT or Telecom Support or Delivery role.
• Be able to work efficiently alone and as part of a team.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Ability to be flexible as you may be required to adjust working hours or stayover on some larger project work.
• Must have a full valid UK driving license.
• Excellent troubleshooting skills.
• Experience with the Microsoft technology stack including Windows Desktop, Windows Server, M365)
• Some experience in networking equipment including firewalls, routers, switches, and wireless technology.
• Some experience in cloud technologies such as M365, Azure, Intune, SharePoint)
• Some experience in voice technologies such as SIP, VOIP, ISDN or vendors including Gamma Horizon, LG IPECS or Mitel.
• A strong desire to grow and expand your technical knowledge and customer service skills.

Desirable Skills

• Experience in an IT or Telecom Managed Service environment.
• Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).
• Have an active Microsoft certification.
• Previous experience in a Managed Service environment.