Technical Support Engineer


Ellen Codling

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Role: Technical Support Engineer

Salary: Up to £22k + significant benefits package

Location: Reading, London / 9:00am – 5:30pm

Are you a confident, well-spoken individual looking for a new opportunity within the world of IT? If you have excellent phone manner, this could be the role for you!

I am recruiting for a leading international group who require a Technical Support Engineer to join their team – an ideal candidate would have great interpersonal skills and a genuine passion for IT.


  • Passion for IT and progression within the business
  • Excellent verbal and written communication skills
  • Good understanding of PC and common server hardware set-up and configuration
  • Hands on approach and willingness to learn


  • Handling support calls from customers, ensuring issues are resolved in a timely manner
  • Liaise with customers daily on the progress of incidents, being able to explain technical issues in a customer friendly manner
  • Supporting Engineers to ensure installation & maintenance visits are completed successfully
  • Performing required maintenance on live servers and gateways
  • Raise incidents for failures and errors found during monitoring and other support duties and resolve these incidents


  • Previous 1st Line Support / Helpdesk / Support Technician roles
  • Linux Operating Systems
  • Microsoft Excel
  • Google Docs
  • SQL

Search Terms: 1st Line Support, Support Technician, Technical Support Engineer, Helpdesk, IT, PC, Linux, Microsoft Office, Microsoft Excel, Google Docs, SQL.

If you wish to apply for this position, please email us at