Voice Analyst


Rob Jolly

Salary from







Share this

We are currently working with a leading financial organisation who, down to a large period of growth, are looking to hire a Voice Analyst to support their IT team. They are in the middle of a large IT infrastructure transformation project, and this role will play a key part in the day to day running of the busy team.

You will be the main point of contact for supporting critical BAU communication and policies for a rapidly growing group of companies.

This role is a hybrid working pattern, with 3 days a week working out of either their Chatham or Wolverhampton office.

The Role:

  • Incident and change management of all support requests submitted to the team
  • Assist with implementation of new and existing solutions and policies
  • Support business configuration of voice solutions for clients
  • Analyse bespoke voice products to group requirements
  • Monitor voice traffic and controls of network resource performance

The Candidate:

  • Experience in a similar role within a relevant working environment is essential
  • Previous knowledge of supporting on premises and cloud voice technologies
  • Knowledge of configuration of voice platforms, IVRs, Cisco or PBX is desirable
  • A relevant computer science qualification is essential

If you wish to apply for this position, please email us at apply@som-3.com