ITSM / ServiceNow Pre Sales Consultant

Job Description

• Reporting directly to the Head of Pre-Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via:
• Product and prototype based demonstrations;
• Proposal and Statement of Work production
• Responding to RFIs/RFPs
• Scoping opportunities and engagements

Responsibilities:

• Work closely with the sales force to assist in the qualification of customer needs as part of the sales cycle.
• Respond to Request for Information/Proposal documents with the sales force as part of the sales cycle.
• Demonstrate out-of-the-box product functionality and capability both onsite or via WebEx sessions to existing customers and prospects.
• Prototype and demonstrate tailored capability and functionality both onsite or via WebEx sessions to existing customers and prospects.
• Capture of high-level business and functional requirements as part scoping engagements.
• Provide indicative estimate on consulting work required (project management, process consulting, comms and adoption, technical delivery and support) to meet the customer’s requirements.
• Staying current on product developments/releases to a level required for demonstrations and thought/solutions leadership (across the ServiceNow application stack).
• Supporting Marketing events – blogs, shows/seminars, conferences, webinars, case studies, data sheets, etc.
• Staying current on competitive analysis and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
• In conjunction with Sales and the Delivery team, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.
• Oversee the quality and integration of the solution architecture, design integrity and communications, and the interface between applications, legacy systems, component libraries, content repositories and supporting databases.
• Liaise between the client, vendors, project management and the technical team on questions, issues, revisions to the solution architecture.
• Advise project management and the client on the solution architecture options, their impacts and decisions.
• Advise project management and the client on the impact of new technologies on their existing technical and information system environment.

Knowledge and Skills

• Strong senior solution pre-sales experience (around Enterprise Service Management).
• Prior experience in a senior pre-sales capacity role in various customer markets such as Financial Services, Managed Service Providers, Law, Education, Health, Manufacturing, Retail, Telco and Public Sector.
• Background in ITSM/ITIL is mandatory incl. Cloud Computing knowledge/experience. Knowledge/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM and TOGAF are optional but advantageous.
• Extensive knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required.
• Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices/trends.
• Strong architecture, design and implementation experience with complex interfaces/integrations including use of an Enterprise Service Bus (SOA – Service Orientated Architecture).
• Prior experience in utilising industry based SDLC methodologies such as waterfall, agile or w-agile (hybrid) in process/solution deployment-based engagements.
• Prior experience in addressing business and technical stakeholder requirements and translating these to appropriate solution architectures.
• Prior experience in developing sales, technical or service delivery collateral.
• Prior experience working with virtualization and cloud solutions is not mandatory but advantageous.
• Consulting background