2nd Line Onsite Engineer

Position: 2nd Line Onsite Support Engineer

Location: Worcester

Salary Range: Up to £34,000

Benefits: 5%-7% matched pension contribution, sickness cover, life assurance, dental insurance, saver pre-paid debit card, share purchase plan, wellbeing programs, health club membership, cycle to work scheme, and many more.

*Sponsorship is not provided, and you must be SC Eligible*

About the Role:

We’re seeking a skilled 2^nd Line OnSite Engineer to join this market leading MSP’s Field Service Engineering team, responsible for providing onsite services for day-to-day operations (BAU) and various ad-hoc engagements. This role involves delivering onsite support to specific customers across one or multiple sites within contractual agreements.

Key Responsibilities:

• Delivering On-Site services to clients, providing technical support for End User Technology environments encompassing desktop computing and corporate IT services.
• Proficiency in independently handling a wide range of products, performing onsite installations, and troubleshooting in both software and hardware environments.
• Adherence to documented procedures from the company or customers and the ability to adapt to changing procedures, making necessary changes for team benefit.
• Commitment to personal development, actively contributing to management appraisals and seeking growth opportunities in line with personal and organizational goals.

Qualifications, Skills, and Experience:

• Demonstrable skills and knowledge in the relevant technology area.
• College, University, or Professional certifications.
• Certifications like CompTIA A+/N+, MCDST, ITIL Foundation v4 are advantageous or in progress.

Key Attributes:

• Positive attitude and team-oriented mindset.
• Methodical approach with a focus on quality and a ‘right-first-time’ work ethic.
• Professionalism, passion, and a proactive attitude.
• Effective and open communication, attention to detail, and remaining composed under pressure.
• Recognizes when support is needed and works well independently or collaboratively towards common goals.
• Approachable, flexible about working hours and locations, and willing to travel as required.
• Punctual, reliable, and maintains a professional appearance.

For more information, please contact som3 recruitment directly.