2nd Line Support Engineer


Fiso Banda

Salary from



City of London




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🚀 Join a Dynamic Team as a Site Engineer – Elevate Your Career in IT Service Delivery! 🌟

Are you passionate about technology and thrive in an environment where your technical skills are constantly challenged and expanded?

We are looking for an enthusiastic and driven Site Engineer to join our IT Service Delivery Team. This is an exciting opportunity to become a pivotal part of our operation, providing essential technical support and making a real impact in our end user technology environment. If you’re ready to take your career to the next level, we want to hear from you!

Key Responsibilities:

  • Deliver exceptional on-site services for our prestigious clients.
  • Provide comprehensive technical support covering desktop computing and various corporate IT services such as telephony, email, and Active Directory.
  • Work independently and remotely on a diverse range of products, demonstrating flexibility and problem-solving prowess.
  • Conduct on-site installations and troubleshoot effectively in both software and hardware contexts.
  • Adhere to and update documented procedures, adapting swiftly to changes in protocols.
  • Drive your personal development, actively engaging in management appraisals and seeking growth opportunities in line with organizational objectives.

Activities Include:

  • Hardware support and PC/Laptop imaging.
  • Operating Helpdesk/Welcome desk.
  • Hands-on desktop support.
  • VC support and printer support.
  • Handling installations, moves, and changes.
  • Providing expert 1st/2nd line support.

Qualifications and Experience:

  • GCSE or equivalent education.
  • Technical qualifications: CDW L1 / L2, CompTIA A+, Server+, Network+, ITIL Foundation, MCDST, CCENT.
  • Proven experience on a 2nd line service desk.
  • Strong communication, time management, and organizational skills.
  • Flexibility to travel nationwide as needed.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Demonstrated customer support skills and experience in user move and changes.
  • Solid understanding of hardware maintenance/break-fix.

Personal Attributes:

  • Punctuality, reliability, and a professional presentation.
  • Passionate and proactive with a ‘can-do’ attitude.
  • Excellent problem-solving skills, with the ability to make swift, well-judged decisions.
  • Ability to establish strong working relationships based on respect and good rapport.
  • Effective communication, attention to detail, and the ability to remain calm under pressure.
  • Physical stamina and resilience to handle challenging situations.
  • A full and clean UK Driver’s License.

Why Join us?

This is a not just a workplace; it’s a place where your career is nurtured, and your skills are honed. We offer a dynamic, supportive environment where innovation is encouraged, and your achievements are celebrated. We believe in empowering our employees to reach their full potential and enjoy the journey along the way.

Apply Now!

If you’re ready to embark on an exciting career journey and meet the criteria listed, we would love to receive your application. Send us your resume and a cover letter explaining why you’re the perfect fit for this role. Let’s explore how your expertise and our vision can create a powerful synergy!

Job Information

Job Reference: 2ndLineSupport_1704900575
Salary From: £32000
Salary To: £34000
Job Industries: IT
Job Locations: City of London, London
Job Types: Permanent

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If you wish to apply for this position, please email us at apply@som-3.com