Customer Success Manager

Employer

Lacey Bonham

Salary from

£60000

Location

London

Industry

Retail

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This is an exciting opportunity to join one of fastest growing companies in Europe as named by the FT and one of the UK’s most successful digital businesses by Tech Nation’s Future Fifty as a Customer Success Manager.

They are looking for someone to continuously drive business values and to facilitate a superlative customer experience for all corporate and enterprise customers.

Key Skills

  • Significant experience in a global customer success role selling SaaS
  • Defining, executing and owning the outcome of the customer success strategy for a portfolio of named enterprise/corporate customer
  • Proactively managing the end-to-end customer relationship
  • Experience of working in a scale up company and sometimes chaos
  • Proactively identifying customer challenges and collaborating with customer
  • Ensuring support issues are resolved to SLAs and providing timely feedback and internal escalation as appropriate
  • Proactively monitoring customer activity against forecast/historical trends and intervening to mitigate risk and/or find new value opportunities
  • Pro-active individual with strong communications skills who can work well in a small/growing team

If this sounds like you please apply directly or email your CV to Lacey.bonham@som-3.com.

If you wish to apply for this position, please email us at apply@som-3.com