Desktop Support

Role: Desktop Support

Location: Central London (Onsite)

Benefits: £35,000 – £40,000 + Benefits

We are currently on the lookout for a Desktop Support professional with 1^st and 2^nd line support experience to join a growing MSP organisation in London. This position will require you to be onsite 5 days per week and the right candidate will have excellent IT skills and a strong background in a support role.

Responsibilities:

• Provide technical support for desktop hardware, software, and peripherals
• Diagnose and resolve hardware, software, and network issues
• Communicate effectively with clients and manage support tickets
• Conducting Office 365 administration tasks
• Install, configure, and update desktop operating systems and software
• Perform hardware maintenance and ensure security compliance
• Provide remote assistance and document troubleshooting procedures
• Train end-users on desktop operations and software usage
• Stay updated on industry trends and best practices

Experience:

• At least 2 years of administering M365.
• Software installation and troubleshooting
• Experience in Active Directory
• Patch management

Skills:

• Great communication skills, both written and verbal.
• Competent escalation management
• Flexible attitude
• Ability to prioritise tasks