Head of Salesforce Applications

Head of Salesforce Applications.

1 – 2 days per week in the office

Salesforce expert needed for a business critical, high availability, highly complex and customised environment – this role needs someone who has been in a technical Salesforce role and is moved into management and leadership – but still loves to be hands on at the higher level.
You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported, enhanced, and improved in accordance with business priorities and industry best practices.
Salesforce is key to the company and is used across all areas of the business.

You will
* Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance.
* Manage the Technology Roadmap of enhancements and upgrades prioritising changes to the system in line with business priorities.
* Provide technical leadership to the Salesforce team, ensuring effective and efficient operations.
* Manage the delivery of all technical change, including configuration, custom development, Test and Deploy for Salesforce.
* Guide multi-discipline teams, both technical and non-technical, including quality assurance testers, administrators, and developers.
* Establish and enforce best practices for Salesforce technical solutions, data management, security, performance and integrations.
* Develop enterprise-grade architecture, solutions and processes which truly utilise and realise the value of the salesforce.com platform.
* Lead technical design sessions, architecting and documenting solutions aligned with business objectives, while identifying gaps between current and desired end states.
* Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations, fostering strong relationships and collaboration.

Your background will of course be Salesforce focussed – experience across complex environments along with excellent stakeholder management skills.

More specifically you will have:
* Demonstratable experience with multi-cloud Salesforce solutions using the Salesforce product suite, including Sales Cloud, Service Cloud, Pardot, CRMA, Communities, AppExchange, FinancialForce (Now Certinia), CPQ and complementary technologies.
* Proven experience in implementing new and optimizing well established Salesforce orgs, demonstrating adaptability and innovation, in-depth understanding
* Hands-on Salesforce experience, with 3 years of demonstrated experience as a senior Salesforce Developer/ Architect designing and successfully delivering large or transformational outcomes at an enterprise level.
* Experience with the Salesforce platform preferably in various industries, with multiple Salesforce certifications Developer / Admin with progress towards Architect certification.