Onsite Team Lead- London


Salary from






Share this

Position: Onsite Team Leader

Location: London

Salary: £37,000 per annum (12-month Fixed Term Contract with potential extension)


  • 5%-7% matched pension contribution
  • Sickness cover
  • Life assurance
  • Dental/private health insurance
  • Saver pre-paid debit card
  • Share purchase plan
  • Wellbeing programs
  • Health club membership
  • Cycle to work scheme……and much more!

*MUST BE SC ELIGBILE- Be a UK national or have been a resident in the UK for a minimum of five years*


Join our dynamic team as an Onsite Team Leader based in London, working with an established Investment Management company on behalf of a leading technology solutions provider.

In this role, you will oversee the day-to-day management of onsite Engineers, ensuring adherence to company processes, procedures, and contractual obligations while delivering exceptional customer service.


  • Clearly communicate role expectations and deliverables to team members
  • Foster professional relationships with internal stakeholders
  • Ensure compliance with processes, procedures, and contracts
  • Provide onsite technical support for a CDW client, including end-user support and installations
  • Follow documented procedures and offer feedback for improvement
  • Monitor resource availability to meet service level agreements
  • Serve as an escalation point for timely issue resolution
  • Provide customer site network and systems support


  • Experience managing teams in an IT external Delivery Framework
  • Proficiency in installing, troubleshooting, and fixing hardware devices
  • Relevant certifications such as CompTIA A+/N+, MCDST, CCNA, etc.
  • Excellent Microsoft Office skills
  • Strong verbal and written communication skills
  • Familiarity with ITIL methodologies
  • Possession of a full UK Driving Licence
  • Ability to obtain UK security clearances as required


  • Quality-focused with attention to detail
  • Ability to work independently and remotely.
  • Analytical and results-oriented
  • Physical capability to handle IT equipment.
  • Highly organized with excellent prioritization skills
  • Confident and enthusiastic team leader
  • Experienced in engaging with various levels of stakeholders.
  • Flexible with shifts and adaptable to change.
  • Skilled in excel, presenting, and adopting new methodologies.
  • Familiarity with complex organizational structures and approval hierarchies
  • Proficient in identifying automation opportunities and leading service improvements.
  • Strong in reporting and analysis, including SLA reviews

If you’re ready to take on this exciting leadership role in London, apply now!

Job Information

Job Reference: PR/007467_1710514452
Salary From: £35000
Salary To: £37000
Job Industries: IT
Job Locations: London
Job Types: Permanent

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.

If you wish to apply for this position, please email us at apply@som-3.com