Onsite Team Lead- London

Position: Onsite Team Leader

Location: London

Salary: £37,000 per annum (12-month Fixed Term Contract with potential extension)

Benefits:

• 5%-7% matched pension contribution
• Sickness cover
• Life assurance
• Dental/private health insurance
• Saver pre-paid debit card
• Share purchase plan
• Wellbeing programs
• Health club membership
• Cycle to work scheme……and much more!

*MUST BE SC ELIGBILE- Be a UK national or have been a resident in the UK for a minimum of five years*

JOB SUMMARY

Join our dynamic team as an Onsite Team Leader based in London, working with an established Investment Management company on behalf of a leading technology solutions provider.

In this role, you will oversee the day-to-day management of onsite Engineers, ensuring adherence to company processes, procedures, and contractual obligations while delivering exceptional customer service.

KEY RESPONSIBILITIES

• Clearly communicate role expectations and deliverables to team members
• Foster professional relationships with internal stakeholders
• Ensure compliance with processes, procedures, and contracts
• Provide onsite technical support for a CDW client, including end-user support and installations
• Follow documented procedures and offer feedback for improvement
• Monitor resource availability to meet service level agreements
• Serve as an escalation point for timely issue resolution
• Provide customer site network and systems support

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Experience managing teams in an IT external Delivery Framework
• Proficiency in installing, troubleshooting, and fixing hardware devices
• Relevant certifications such as CompTIA A+/N+, MCDST, CCNA, etc.
• Excellent Microsoft Office skills
• Strong verbal and written communication skills
• Familiarity with ITIL methodologies
• Possession of a full UK Driving Licence
• Ability to obtain UK security clearances as required

ESSENTIAL ATTRIBUTES

• Quality-focused with attention to detail
• Ability to work independently and remotely.
• Analytical and results-oriented
• Physical capability to handle IT equipment.
• Highly organized with excellent prioritization skills
• Confident and enthusiastic team leader
• Experienced in engaging with various levels of stakeholders.
• Flexible with shifts and adaptable to change.
• Skilled in excel, presenting, and adopting new methodologies.
• Familiarity with complex organizational structures and approval hierarchies
• Proficient in identifying automation opportunities and leading service improvements.
• Strong in reporting and analysis, including SLA reviews

If you’re ready to take on this exciting leadership role in London, apply now!