Resolution Specialist (Insurance Claims)

• Position – Resolution Specialist
• Location – 3 days remote and 2 days on site in central London
• Salary – £60k base salary plus excellent benefits
• Type – Fully permanent job

Overview

Reporting to the Resolution Team Manager/ Resolution Technical Manager, you are responsible for the effective management of new failed firms and resolution of the customer claims solution working with the Regulators (PRA & FCA), Insolvency Practitioner, Broker, and other third parties.

You will be responsible to deliver the strategy of the insolvency/ administration with the Insolvency Practitioner, ensuring processes, risks, and key controls are maintained, and adhered to. Providing technical advice to suppliers, our outsourced partners and other parties regarding claims handling on our behalf and ensuring the best outcome for our customers.

Key Skills

• Must have experience working with Insurance claims and big loss – a must!
• Experience working closely with internal teams and 3rd parties
• An excellent communicator

Further Information

• Responsible for engaging regularly with relevant parties, IP, Run off Agents, and Brokers of the failed firms you will own
• Manage and monitor the progress and performance of each estate working with key stakeholders to deliver the strategy of the run down of the failed firm
• Work closely with Run off Agents to ensure optimised processes are in place to ensure the right outcomes for customers and levy payers
• Utilising management information to ensure the effective management of claims (new claims, open claims, reserving philosophy maintained, claims progression)
• Provide technical support and approval of valid payments on insurance claims within required SLAs in line with FSCS rules
• Manage and facilitate large claims within the failed firm estate attending Joint Settlement Meetings with FSCS and customer in mind
• Manage the closure of estates, ensuring any FSCS follow on activity planned and delivered
• Deliver and develop required training to relevant parties on FSCS processes