Senior Field Engineer

Position: Senior Field Service Engineer – IT Hardware (Servers/Laptops/ EPOS)

Location: London/ Canning Town (within M25)

Salary: £27,000 (Full package worth around £40k!!)

Benefits:

• £4000 on call/ overtime bonus (on call 10 times a year)
• Hybrid Company Car
• Fuel Card
• Mobile/Laptop/Ipad
• 5% matched pension rising to 7% after 2 years
• Sickness cover
• Training programme- HP, IBM & Dell Training Certifications

*MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential)*

Are you a skilled Field Service Engineer with a knack for troubleshooting IT hardware? Our esteemed client, a leading IT Managed Services Provider (MSP), is seeking multiple Senior Field Service Engineers for roles based in London. If you possess hands-on field experience and an eagerness to expand your skills, this opportunity awaits you.

Key Responsibilities:

• Independently troubleshoot and resolve hardware and software issues on various products at client sites.
• Install, maintain, and support server, desktop, and EPOS environments.
• Configure and implement client software across diverse networking systems at multiple locations.
• Adhere strictly to safety measures and established protocols.
• Exhibit adaptability, problem-solving skills, and a willingness to acquire new proficiencies.
• Foster positive working relationships with internal teams for effective call management and technical vetting.
• Ensure compliance with contractual and procedural requirements.
• Deliver exceptional customer service and support to clients.
• Complete all necessary paperwork within specified SLA deadlines, such as Customer Check sheets and Field Service Call Reports.
• Collaborate with call allocators to ensure efficient SLA fulfilment.

Required Skills & Experience:

• Proficiency in hardware break/fix for Laptops & Servers; familiarity with PC, Desktop, and EPOS systems is advantageous.
• Possession of a valid UK driver’s license and willingness to travel to client sites within Essex daily.
• Ability to participate in an on-call rota once every five weeks.
• Strong communication and customer-facing IT industry experience.
• Excellent time management and teamwork abilities.
• Awareness of ITIL methodologies and best practices.
• Previous experience in a similar Field Engineer role is highly desirable.
• Keenness to maintain necessary Manufacturer Server Accreditations.
• Functional knowledge of server/PC architecture, Windows operating systems, printer and EPOS troubleshooting, and break-fix procedures.
• Competence in handling various technical challenges independently.
• Exceptional organizational skills and a customer-centric approach.
• Capability to perform effectively under pressure.

Preferred:

• Recognized manufacturer accreditations: HP/IBM/Lenovo/Dell in Server and/or Desktop. Search Terms: Field Engineer, Field Service Engineer, Senior Service Engineer, HP, IBM, Dell, Lenovo, Server, IT, Windows Operating Systems, EPOS troubleshooting, Break-fix

If you’re ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!