Service Desk Engineer


Rodney Williams

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Role: Service Desk Engineer

Benefits: Up to £40,000 + more

Location: Central London (Onsite)

We are currently on the lookout for a Service Desk Engineer with 1st and 2nd line support experience to join a well-known sporting organisation in London. This position will require you to be onsite 5 days per week and the right candidate will have excellent IT skills and a strong background in a service role.

Principal Responsibilities & Duties:

  • Offering on-site IT support to London office personnel and contributing remote assistance in collaboration with the Service Desk team for other offices
  • Diagnosing and resolving incoming incidents within agreed-upon SLA targets
  • Supplying general support and upkeep for laptops and mobile devices
  • Conducting Office 365 administration tasks
  • Managing user accounts and domains
  • Keeping software and hardware inventories up to date
  • Collaborating on projects within the IT department
  • Overseeing and supporting all printers and photocopiers
  • Managing and providing support for on-site Audio-Visual equipment
  • Creating and enhancing the corporate IT Knowledge Base


  • Attendance at the office is required five days per week.
  • Demonstrated expertise in a comparable technical IT position
  • Hands-on experience supporting desktop platforms, including Windows 10
  • Competence in Office 365 administration and the complete Office Suite
  • Experience with Azure and MS Defender.
  • Proficient in Microsoft Active Directory and Intune administration
  • Proven track record in troubleshooting software and hardware issues
  • Strong problem-solving skills and the ability to perform under pressure
  • Effective communication and understanding of IT concerns
  • Knowledge of IT Service Management tools
  • Establishing robust working relationships to effectively assist all staff, coupled with a systematic and logical approach to problem-solving.

Job Information

Job Reference: PR/007428_1706604113
Salary From: £35000
Salary To: £40000
Job Industries: IT
Job Locations: London
Job Types: Permanent

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